The missing parcel: support skit chat template
A ready WhatsApp-look chat for the customer support skits gallery, eight messages and about 32 seconds as a video. Open it, change the words and export it as a labelled, fictional mock-up.
Preview in the WhatsApp look
My parcel says "delivered" but there is no parcel.
Sorry to hear that. Where was it left?
It says "with a friendly neighbour".
Do you have a friendly neighbour?
I have a neighbour.
Please knock and ask kindly.
He says he has been waiting for it too.
Then you have two missing parcels, one with each of you.
The full script (8 messages)
The first four messages open on the Free plan; the rest need a paid plan.
The template: The missing parcel
A 32-second support skit template: Support and Customer, eight messages, opening on "My parcel says 'delivered' but there is no parcel." and closing on "Then you have two missing parcels, one with each of you.".
Pacing numbers: the longest bubble is message 8 at 11 words, the shortest is message 5. Two questions give the chat its back-and-forth. You can change any line or name once the sample is open in the editor.
Using it in the WhatsApp look
Resolve the problem in the last line in a way that makes it worse, or stranger. Free accounts can use WhatsApp without paying. Switch on typing dots, read marks, reactions and an online status when you build the scene. Use an invented company and invented staff. Never imitate a real brand's support team. A small date chip such as "Today" floats above the first message, a good place to hint at when the story happens without writing a line for it.
What the Free plan shows
Four messages is the Free limit, so Support's "Do you have a friendly neighbour?" is where the preview stops. Paid plans carry the remaining four messages, up to "Then you have two missing parcels, one with each of you.", and allow more people in the scene.
Tips
- Give "I have a neighbour." (message 5) an extra half second on screen.
- Leave Customer's "My parcel says 'delivered' but there is no parcel." alone on screen for a full second at the start.
- Make the agent calm and exact and the customer vague and confident. The gap between them is the scene.
- Rewrite the last line, "Then you have two missing parcels, one with each of you.", in your own voice and mark the post as fiction.
- Swap Support and Customer for two invented names of your own; shorter names make tighter bubbles on a phone.
Questions
Can I use The missing parcel on the Free plan?
Yes for the look, with limits. The WhatsApp look is on the Free plan, and the editor loads the first four of the eight messages and two people. The rest needs a paid plan. Exports on Free carry a visible ChatsRat watermark.
How long is The missing parcel as a video?
About 32 seconds at a comfortable reading pace, counting eight messages with a short beat between them. Add a second or two for the ending card.
Is this support skit chat a real conversation?
No. It is an invented chat between Support and Customer, made as a mock-up. ChatsRat is not affiliated with, endorsed by or sponsored by any messaging app, and look names describe a style only. Label what you publish as fiction.
Can I change the names and lines?
Yes. Open the template in the editor, replace any line or name and export your own version. Keep the characters invented, and keep the content free of real people and anything sexual.
This is fiction. The people in this template are invented. ChatsRat makes mock-ups and fictional conversations for creators, designers and teachers. Do not use it to pass off a made-up conversation as a real one, to impersonate a real person, or as proof of anything. See the Acceptable Use policy.
About the watermark. Exports on the Free plan carry a visible ChatsRat watermark, and every export carries an invisible mark that the verify page can read. Plans list what changes on paid plans.
ChatsRat is not affiliated with, endorsed by or sponsored by any messaging app. App names on this page describe a style only.