The ghost in the app: support skit chat template
A ready X (Twitter) DM-look chat for the customer support skits gallery, eight messages and about 28 seconds as a video. Open it, change the words and export it as a labelled, fictional mock-up.
Preview in the X (Twitter) DM look
My to-do app has a task I did not write.
What does it say?
"Feed the plant."
Do you have a plant?
I do now.
Did you buy it?
It was on my doorstep with a note: "Feed me."
That is outside our scope, but I admire the app.
The full script (8 messages)
The first four messages open on the Free plan; the rest need a paid plan.
The template: The ghost in the app
The ghost in the app is a eight-message template for a support skit chat: Support and User trade lines from "My to-do app has a task I did not write." to "That is outside our scope, but I admire the app.", about 28 seconds as a video.
Pacing numbers: the longest bubble is message 1 at 10 words, the shortest is message 3. Three questions give the chat its back-and-forth. You can change any line or name once the sample is open in the editor.
Using it in the X (Twitter) DM look
Resolve the problem in the last line in a way that makes it worse, or stranger. Extras in this look: read marks and reactions; missing: typing dots and an online status. Free accounts can use X (Twitter) DM without paying. Keep it kind. The customer can be silly; nobody should be cruel. X DM-style chats use rounded bubbles with a solid blue for you and light gray for the other person, plus a small time label under each group of messages.
What the Free plan shows
Four messages is the Free limit, so Support's "Do you have a plant?" is where the preview stops. Paid plans carry the remaining four messages, up to "That is outside our scope, but I admire the app.", and allow more people in the scene.
Tips
- Give "I do now." (message 5) an extra half second on screen.
- Leave User's "My to-do app has a task I did not write." alone on screen for a full second at the start.
- Make the agent calm and exact and the customer vague and confident. The gap between them is the scene.
- Rewrite the last line, "That is outside our scope, but I admire the app.", in your own voice and mark the post as fiction.
- Swap Support and User for two invented names of your own; shorter names make tighter bubbles on a phone.
Questions
Can I use The ghost in the app on the Free plan?
Yes for the look, with limits. The X (Twitter) DM look is on the Free plan, and the editor loads the first four of the eight messages and two people. The rest needs a paid plan. Exports on Free carry a visible ChatsRat watermark.
How long is The ghost in the app as a video?
About 28 seconds at a comfortable reading pace, counting eight messages with a short beat between them. Add a second or two for the ending card.
Is this support skit chat a real conversation?
No. It is an invented chat between Support and User, made as a mock-up. ChatsRat is not affiliated with, endorsed by or sponsored by any messaging app, and look names describe a style only. Label what you publish as fiction.
Can I change the names and lines?
Yes. Open the template in the editor, replace any line or name and export your own version. Keep the characters invented, and keep the content free of real people and anything sexual.
This is fiction. The people in this template are invented. ChatsRat makes mock-ups and fictional conversations for creators, designers and teachers. Do not use it to pass off a made-up conversation as a real one, to impersonate a real person, or as proof of anything. See the Acceptable Use policy.
About the watermark. Exports on the Free plan carry a visible ChatsRat watermark, and every export carries an invisible mark that the verify page can read. Plans list what changes on paid plans.
ChatsRat is not affiliated with, endorsed by or sponsored by any messaging app. App names on this page describe a style only.